Returns & Exchanges Policy

Returns & Exchanges Terms:

Returning Items

  • We accept returns within 30 days of your original order date (or within 30 days of receiving any pre-ordered items).
  • To qualify for a refund, items must be unworn, unused, and undamaged. Please note that items discounted 40% or more are eligible for store credit only.
  • You must initiate your return using our online return system (see instructions below).

Exchanging Items

  • If your shoes do not fit, we are happy to exchange them for a different size, provided they are still in unworn condition.
  • Exchanges for a different size in the same style and color are free for customers within Sweden and the EU.
  • Exchanges are available for full-price items only.
  • To request a new style or color, please return the original item and place a new order. If you select store credit in the return portal, the return cost will be waived.

How to Return or Exchange Items

For Customers in Sweden/Europe:

  1. Register your return through our online return portal to generate your return label.
  2. Pack the unworn shoes securely in their original shoebox, using the same outer packaging if possible. Please seal the package properly.
  3. Drop off the parcel at a designated DHL service point using the provided carrier label.
    Start your return here

For Customers in the USA/Rest of the World:

  1. Register your return in our online return portal to create both a return label and a customs invoice.
  2. Pack the unworn shoes securely in their original shoebox with the same outer packaging.
  3. Cover the original shipping label on the box by attaching the new return label and customs invoice.
  4. Drop the parcel at a FedEx Access Point or arrange for a FedEx pickup.
    Start your return here

Refund Information

  • All refunds will be issued to the original payment method or account used for the purchase.
  • Refunds are typically processed within 3 to 5 calendar days after we receive and inspect your returned items.
  • You are responsible for ensuring the items are returned to us in good condition and for their safe transit during shipping.

International Returns
For international returns originating from outside the EU, you may need to notify your local customs authorities to seek a waiver for duties or taxes on the returned goods. Please be advised that we cannot refund any import duties or taxes that were not included in the original purchase price at checkout. For customers in the USA, UK, Norway, and Switzerland, applicable import duties are included in your final price at checkout.

Declined or Unclaimed Shipments
For any ordered packages that are not picked up or are actively refused/unsigned for upon delivery, an additional handling fee will be charged. This fee is separate from any initial shipping or return shipping costs and covers the extra administrative and logistics processing required.